Support
At Contur we put as much effort into software support as we do into software development. We have developed a variety of support services that respond to our customers' particular needs.
The Standard Support Program includes the following services:
- New software releases and documentation
- Maintenance releases
- Patches
- 1 Support Contact
- Unlimited case logging (via e-mail and telephone)
- Product Enhancement program
Optional services:
- On-site support
- Additional support contacts
An Extended Support Program is put together according to your requirements. If you would like to upgrade your support program please contact your Sales representative.
Our Standard Support Program provides support during normal business hours while our Extended Support Program is available 24/7.
For support issues please contact us with the following information:
- Name
- E-mail address
- Phone number
- Organization
Our support can be contacted through:
Telephone +46 8 663 7000 ext. 2
E-mail:
support@contur.com
Five years with ConturELN
Interview
“I see ConturELN as a component in Biovitrum’s future. We have a competitive advantage in comparison to other companies thanks to ConturELN, and we have it already now.”
Bo Skoog, CIO, Biovitrum
Understanding the legal issues surrounding electronic laboratory notebook (ELN) records
In Focus
Colin G. Sandercock, Legal Expert at Proskauer Rose LLP, analyses the legal issues surrounding electronic laboratory notebook (ELN) records.